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O2 Store

1.0 from 3 reviews
52.652258, -7.252999

76 High Street,
Kilkenny,
Co. Kilkenny, Ireland

Get directions

+353 56 775 1110

http://www.o2online.ie

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3 Reviews

O2 Store was first reviewed by Brianna M. on 25 August 2011

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Ted C. Member since: November 2013 1 Reviews

Lives 0.59 km from O2 Store

1.0

I am inclined to agree with previous reviewer Charlene, one star is far to kind for these clowns.

My wife dropped had gotten an upgrade from an iPhone 3 to a iPhone 4, unfortunately the new phone had a problem and had to be sent back. After going back to the shop with both phones the rep took the iPhone 4 and sent it for repair and instead of helping her set up her old phone again give her back the micro sim from the iPhone 4 and told her to swap it when she got home. Apart from being very unhelpful what person working in a phone shop does not know that a micro sim does not fit a iPhone 3??

A trip back to town had to be made the next day as she had no phone, with yesterday's bright spark replaced by another friendly smiling clown bluffing and spoofing his way though the day. This time he set up the old phone with correct sim and in his wisdom of which there was little sent her away without the card containing the pin and puk for that sim.

My sympathies are with anyone having to deal with these people and my apologies to any clowns for the comparison who unlike the staff of this shop have a basic understanding of the job they are supposed to do.

Reviewed on: 24 Nov 2013

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Charlene C. Member since: July 2013 1 Reviews

Lives 2.51 km from O2 Store

1.0

If I could give them zero stars I would --- I work for Verizon USA in technical support & repairs and I am sorry for the day I told my dad they should be able to help him with his phone problem as I was busy.

So my dad called me the following day telling me he had to buy a new phone -- I asked why. So he explained he could send and receive text messages and could get onto wifi but his phone internet wouldn't work. So they factory reset his phone -- tried it again and said "oh it's a problem with the phone - you need to buy a new one". --- They haven't a CLUE what they were doing -- -if THAT is what they consider a "skilled" phone rep they are way off the mark.

So I told my dad to get the phone pull out the SIM card and pull out the SD card -- voila -- the 3G worked perfectly again. So then I had him turn off the phone again put in the SIM card and turn it on again -- 3G still worked. Problem solved, he needed a new SD card - simple stuff for someone who actually has a clue about the phones they work with. The manner that WP7 addresses the memory may have been the issue with the SD card and thus affecting the data.

For anyone else in Kilkenny with phone issue that need someone who actually knows how to fix phones and not just hard reset the bloody phone feel free to contact me. I would NOT recommend this store to anyone who is having problems with their phone, because they have no idea how to fix it.

Reviewed on: 30 Jul 2013

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